Last Updated: January 2, 2015
Welcome to the website (www.contv.com) of CONtv, LLC (“CONtv”, “we” or “us”). We are a subscription service that provides our subscribers with access to convention footage, motion pictures, television shows, and other audio-visual entertainment streamed over the Internet to Internet-connected devices, including computers, smartphones, tablets, televisions, and other devices. The Website, our video services, our content library, our applications that interface with the Website, our player for viewing the content library, and any other features, tools, materials, or other services offered from time to time by CONtv or on the Website are referred to collectively as the “CONtv Service.”
This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
1. CHILDREN UNDER THE AGE OF 13
The CONtv Service is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the Website, or through the CONtv Service. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not: (a) provide any information through the CONtv Service, or on or through any of its features; (b) register for the CONtv Service; (c) make any purchases through the CONtv Service; (d) use any of the interactive or public comment features of this Website or the CONtv Service; or (e) provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.
2. COLLECTION OF INFORMATION
We receive and store information about you in several ways.
We collect information you provide to us, such as your name, email address, physical address or postal code, payment method and telephone number. This information is collected in a number of ways, including when you provide it when you register for the CONtv Service, participate in promotional opportunities, or provide user content, including reviews, ratings, or opinions of the CONtv Service or content library, through the CONtv Service.
We automatically collect and track information regarding your usage and interaction with the CONtv Service and advertising therein, as well as information about the device or devices you utilize to interact with the CONtv Service. We may utilize, like many websites, cookies to enable us to better collect and track this information, as well as to improve your CONtv experience. The information we collect and track may include your activity on the CONtv Service, such as title selections, viewing history and search history, records of your interactions with our customer service department (possibly including your email address and/or phone number), identifying information about the device or devices you utilize to interact with the CONtv Service (such as manufacturer or model of device), your IP address, your geographic location, and statistics about page visits and viewing time.
Some CONtv Service users may be able to connect one or more of their social networking accounts with their CONtv account. If you do so, we will collect information from your social networking account or accounts, as described below.
3. USE OF INFORMATION
We use the information that we collect about you or that you provide to us, including any Personal Information, in order to provide the CONtv Service and its contents to you in the best possible manner. For example, we may use your information determine your geographic location, provide targeted or localized content, provide recommendations about content you might enjoy, determine your ISP and help us quickly answer your service requests. We may also use your information in order to identify and prevent malicious activities on the CONtv Service or targeted at CONtv users. We will also use your information in order to send you emails concerning the CONtv Service, promotional opportunities, and consumer surveys. We may also partner with third party vendors whose products might appeal to CONtv users, in which case we may send promotional or advertising materials on their behalf, as permitted by law.
4. DISCLOSURE OF INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
When using the CONtv Service, you may make reviews and certain other information that you provide publicly available. Please understand that we are not responsible for any third party’s use of that information, which you disclosed publicly in your own discretion. If you choose to link your social networking account or accounts to the CONtv Service, you will be choosing to disclose certain information publicly, as described below.
5. DATA SECURITY
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and submissions of Personal Information by you will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the CONtv Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the CONtv Service. The information you share in public areas may be viewed by any user of the CONtv Service.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the CONtv Service or Website.
6. YOUR DATA OPTIONS
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information.
6.2 Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail stating your request.
6.3 Promotional Offers from the Company. If you do not wish to have your Personal Information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an e-mail stating your request. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.
6.4 Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an e-mail stating your request. We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
7. ACCESSING YOUR INFORMATION
You can review and change your Personal Information by logging into the Website and visiting your account profile page. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
9. CONTACTING US
For any questions or concerns about your account, Personal Information, or the CONtv Service, please write to use at CONtv, 1901 Avenue of the Stars, Los Angeles, CA 90067.